A Story of Lost Digital Opportunity

A Story of Lost Digital Opportunity

In 2017, things were pretty good for Tom. As a business owner, his company had a strong word of mouth reputation for both quality and speed of service. Every day, he lived his core value of providing exceptional customer service. He believed his reputation was key to the growth of his business and would provide him with his dream of leaving a legacy for his 2 sons.

Tom was never much of a believer in technology though. His company’s only digital asset was a website. Sadly, it was never a priority for Tom. It was never updated and didn’t display correctly on mobile devices. Because of this, any visitors Tom did get, received a poor first impression and left straight away.

Fast forward to 2019 and Tom’s dream remains just that. The business only provides him with an income. There has been no growth.

Tom’s competition, however, embraced digital transformation. As a result, his competitors engage customers with a seamless experience across all browsers and all devices.

They often appear on page 1 of Google because they provide the information people are searching for. Because of this, his competition are seen as experts and people finding them in search results are more likely to become customers. Their “digital word of mouth” reviews are only a mouse click away and available 24/7!

With Live Chat, appointment scheduling and safe payment integration, digital customers are also delighted by the speed of the experience and become advocates for the company. Integration allows these companies to put some tasks on autopilot, allowing them time to focus on business growth and attracting new customers.

Tom now realises he was wrong to ignore digital transformation and integration. He knows the best time to adapt, integrate and grow was 6 years ago…the second best time, is now!

If your existing efforts, like Tom, have stalled, begin your digital transformation today with the services we can offer you.

How to Make the Best Use of Mobile Marketing in Your Business

How to Make the Best Use of Mobile Marketing in Your Business

In today’s world, the use of mobile devices is so much widespread that businesses are taking advantage of this fact to reach various people. According the infographic provided by AppGeeks, users spend 59% of their online time on mobile devices and just 41% on desktop computers.
The number of active smartphone users has surpassed the one billion mark and, according to research, people check their phones 80 times on average within 24 hours. This, in turn, gives marketers an excellent opportunity for advertising.
The best thing about mobile marketing is that it offers various ways for brands to market themselves through the use of SMS, emails, apps, QR codes, push notifications, Bluetooth, location-based services, in-game marketing, and mobile site redirection.
As a business owner, you can opt to use any of these tools depending on the objective of your campaign, just like how big brands successfully use them.
For instance, Tao Nightclub used a mobile marketing campaign to send out a text offer to its subscribers, which led to an 11% redemption rate and $1,770 in additional admission fees.
Nissan used an interactive video in 2014 to get people to learn more about the features of the cars on sale by tap touching the screen. This campaign helped the company to accomplish a 78% completion rate and a 93% engagement rate.
As for Topshop, it decided to add a new mobile layer to its site, which resulted in a 4% increase in the number of items added to the basket and also, the search bar it added led to a 5.8% increase in CR.
To gain more insights from other businesses on how to successfully use mobile marketing, check out this infographic, from appgeeks.org.

 

How Businesses Use Mobile Marketing to Their Advantage

Email Marketing Optimization Hacks That Work

Email Marketing Optimization Hacks That Work

Email marketing is considered to be one of the best marketing solutions that a company can turn to. Its basic advantage is that it is cost-effective while also being one of the best methods to reach out to a huge number of people.
However, it is not as simple as it seems. 99Firms presents below some of the many hacks and tricks that need to be done right to get the best results.
Let’s take a look at some statistics regarding email content and email formatting.
  • Emails written at a reading level comparable to a 3rd-grade student are more likely to get a reply by 36%.
  • The response rate for emails which consist of 50-125 words is above 50%, as that length in considered the best for emails.
  • An email with a plain text has a 25% higher open rate than HTML.
More than 60% of email clients block images by default.
The fact that emails which contain between 1 and 3 questions have a 50% bigger chance of getting a reply means that you should always ask your customers for an opinion, and not just focus on the product.
Another important thing is to use a short plain text note coming from a real person on your team. This makes your customers feel comfortable since they’re receiving the email from a real human and not a bot.
Take a look at the infographic below to find out more about email marketing optimization tricks and hacks.

Email Marketing Optimization Hacks & Case Studies

31 Amazing Digital Marketing Facts

31 Amazing Digital Marketing Facts

There are many good reasons why your Digital Business Consultant will tell you getting to page 1 of Google is a marathon and not a sprint. It’s a hyper-competitive world out there with a myriad of channels all vying for peoples attention. Experts suggest even with the right content and strategy, it can take 3 to 12 months to reach the coveted page 1 position!

We’ve put together some amazing digital facts from across the web to illustrate the competitive fight for peoples digital attention.

Let’s Start With Raw Internet Numbers:

1. More data was created in the last two years than the previous 5,000 years of humanity.  It equates to roughly 2.5 quintillion bytes a day and 90% of all data ever created.

2. 5.2 BILLION daily Google Searches…that’s 3,607,080 searches each minute of every day or 40000 every second.

3. To handle that search activity it’s estimated that Google’s data centre uses 0.01% of the world’s electricity

4. Google is worth US$500 billion

5. Google derives more than 90% of its revenue from advertising

6. There are 3.8 billion Internet users worldwide

7. 1.3 billion individual websites (and growing)

8. Facebook has more than 2 billion users

9. 4.3 billion Facebook messages are posted each day

10. 4.14 million Youtube videos are watched per minute. That’s 5.97 billion hours watched every day

11. 269 billion emails sent each day

12. 67 million images posted on Instagram every day

13. One estimate projects that by 2022, there will be 35 billion devices connected to the web—that’s four devices for every man, woman, and child on the planet!

What about purchasing and selling on the Internet?

14. 94% of buyers conduct online research before a purchase

15. Amazon makes around $258,751 in sales per minute!

16. $674.24 billion worldwide by the end of 2020 – The amount of money that will be spent on Digital advertising

17. 76% of people who search a local product on their phones visit the business within a day and 28% will then purchase

How about email?

18. 80% of sent email is SPAM…who’d have thought!

19. Email marketing is the least used marketing channel but produces the highest Return On Investment.

20. Emails between 50 and 125 words had the best response rates at just above 50%

21. People are using the search term “best” 80% more often in the past two years., ie, best smashed avocado in Melbourne.

22. Facebook uses 98 personal data points to target ads to you

The Value of Blogging:

23. 65% of daily internet users read blogs.

24. 60% of U.S. online consumers have purchased as a result of reading a blogger’s recommendation. (Factbrowser)

25. A blog on a Websites can help to achieve more than 4 times the amount of indexed pages by Search Engines. The greater the number of indexed pages, the more fruitful your SEO efforts will be (U.addresstwo)

26. Small businesses with blogs get 126% more lead growth than small businesses without.

27. After reading recommendations on a blog, 61% of online consumers made a purchase.

The Importance of Website Security:

28. More than 6000 computer viruses are created every month

29. 30,000 websites are hacked each day!

We Lost Without Our Smartphones:

30. 91% smartphone users say they turn to their phones for ideas in the middle of a task

31. 82% of them consult their phones before buying anything in a store.

These are just a few of the mind-boggling statistics that we’ve seen in the last year. They show how entrenched digital is and how likely it will continue to dominate every aspect of our lives.

Getting the Balance Between Effective Communication and Spam in 2023

Getting the Balance Between Effective Communication and Spam in 2023

Email remains one of the most effective marketing methods available … but you have to get it right.

If you’re not careful, you risk your messages being ignored or relegated to a spam folder. It’s a delicate balancing act keeping your company at the forefront of your client’s mind and sending them too many emails.

Commitment and persistence can pay off as the EveryCloud infographic we have for you below, suggests.

69% of consumers will delete messages because they receive too many of them or because they feel they’re not relevant.

Blasting out a generic email to everyone on your list, (“Spray and Pray“) … while simple enough with today’s technology, is unlikely to be effective if it’s not personalized for the recipient.

This also begs another question … how many communications are too many?

We think a shift in the definition of what a Spammer is, needs to occur.

A spam email is not just judged on the frequency it is sent, but also on its content. Yes, spam is receiving a ton of unsolicited offers of Keto diet secrets, Chinese herbal cures for diabetes and improved potency potential!

We’ve all been on the receiving end of these types of email and because they are not relevant to us, we view ourselves as being spammed. Even once is too often for these kinds of emails.

Today’s consumers are more demanding than ever before. They want to be treated as individuals and expect businesses to provide them with individualized solutions. This carries all the way through from an initial product or service offering to your follow-up marketing efforts as well.

We all need to start reevaluating the way we set up our email campaigns. We need to make sure that if we’re sending an email to a subscriber, they will feel it’s relevant for them.

The generic email is dead! It’s not enough to type out a quick message, put your client’s name at the top and hope for the best

Not sure how to begin personalizing your next email campaign?

Consider enlisting the services of a Digital Business Consultant who’ll help your message stay out of the spam folder and resonate with your target customers.

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What are SMART Marketing Goals

What are SMART Marketing Goals

There was a light bulb moment for me when I was first introduced to acronyms. SOHCAHTOA helped me navigate the mental torture of trigonometry. BOLTSS, the six essential features of a map.
 
In Healthcare, (where I spent 20 years), acronyms abound to aid recall of physiological processes.
 
My favourite acronym though is the SMART Digital approach. It helps convey plans and timelines when developing a digital marketing strategy for clients. I liked it so much, I even called my agency Smart Reach Media.
 
Reach is the amplification and distribution of a message to achieve greatest digital penetration. An example of reach could be the number of unique visitors to a website each month.
 
SMART digital marketing is Specific, Measurable, Attainable, Relevant and Time-Scaled.
 
At the core, any business needs to stand out from the competition and communicate a unique selling proposition.
 
Simple Who, What, Why and Which questions clarify the process and make it Specific.
 
Who is involved? What do we want to do? Why are we doing what we are doing? Which constraints and requirements are there for the project? Goals seem more attainable when objectives like these are established early in the planning process.
 
There are many Measurables these days.  Likes are important but your Bank Manager won’t take them as part of your interest repayments.
 
Digital Marketers analyse Click-through and Bounce Rates and use A/B split testing.
 
Google analytics and Facebook provide audience insights. The user experience on the website is modified accordingly.
 
The Digital Business Consultant delivers this information in easy to understand language for the client. The data helps the marketing process for the business.
 
Appraising the available resources and constraints at the business level is Attainability. This is necessary to improve performance.
 
Up to this point, the process has set Relevant goals to achieve short and long-term business goals.
 
This all needs to occur within an acceptable Time-Scaled period for the client. The designer needs adequate time as well to deliver their best work.
 
Benjamin Franklin said, “By failing to prepare, you’re preparing to fail.”  Your business will benefit from a structured development phase between you and the Digital Transformation agency.
Smart Reach Media - Digital Business Consultants